Tech Support Channels
A 1–Hour Response Guarantee
Each help request you send to us will be attended to within maximum one hour. If for any reason whatsoever your ticket or email requires additional assistance from a server administrator, we will without delay forward it and leave a comment to notify you that your matter is being examined. If you make use of our Managed Services package, any of the tasks included there will be performed at a time of your liking.
A Premium–Quality Help Desk Support Service
- We’ll be available to you round–the–clock to respond to any inquiries that you may have connected with our Website Control Panel or any of the applications that we have installed for your convenience on the dedicated server. In case you also require help with server admin tasks, you can have a look at our Managed Services package, which includes backup hard disk storage space, weekly Operating System updates, server monitoring and rebooting services, plus installation and problem troubleshooting procedures.
An Easy–to–Navigate Help Area
We have provided the Website Control Panel with an extensive knowledgebase, which features elaborate explanations of its features and functionalities. Additionally, we have filmed in–depth video tutorials that will further disclose to you how to perform a specific task or resolve a typically encountered problem. All the help articles and the video tutorials are easily accessible from every section of the Website Control Panel through the Help and Videos buttons located in the upper right corner.